Terms and Conditions

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

• We accept payments online using Visa and MasterCard credit/debit card in AED.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
• Cardholder must retain a copy of transaction records and Merchant policies and rules.
• User is responsible for maintaining the confidentiality of his account.

Delivery Policy

This Policy refers to how we process orders placed through this website. By using this website for the purposes of ordering goods, you agree to be bound by the provisions of this Policy.
Please note that all orders placed on this site will be shipped through the services of Modern Vet’s selected shipping partner/s. There is no option for customers to select their own shipping providers.
Upon successfully placing your order, a confirmation will be sent to your registered e-mail address and / or via SMS to your specified mobile number. By placing an order on this Site, you, the user, agree to such forms of communication. The order confirmation will include your order details, invoice amount and the order number. This is not an acceptance of your order, it is an acknowledgement that we have received your order. A dispatch notice / shipping confirmation will be sent to confirm that your order has been processed for shipment. You may be contacted prior to shipping to confirm your order details and / or for any clarification regarding your order.
This website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement

Refund Policy

1. Please note that all refunds, where applicable, will be done using the same payment method that was used for payment of the order i.e. for purchases paid by credit / debit card, the funds will be credited into the same card used for the payment of the order. Please note that the time taken to process refunds into credit or debit cards is outside our control and thus you are to communicate directly with your card issuer or bank.
2. Please note that shipping costs that are incurred in returning of your order may not be refunded under certain circumstances, and Modern Vet reserves the right to use its discretion with regards refunding payments of any additional charges over and above the stated product price.
3. All orders that are placed based on Special Offers and/or Coupon Codes and/or Voucher orders cannot be exchanged and/or refunded. This is due to various cost factors as well as operational issues that are involved. As such, we are not in a position to be able apply the return policy for such type of orders. Also note the amount to be refunded for returned items will not be inclusive of discounts/coupons, thus you will be refunded only for the amount you were charged for the purchases.

Cancellation Policy

You may request to cancel your appointment for a full refund, up to 72 hours before the date and time of the event.
Cancellations between 25-72 hours before the event may transferred to a different date/time of the appointment.
Cancellation requests made within 24 hours of the appointment date/time may not receive a refund nor a transfer.
When you register for an appointment, you agree to these terms.
You may cancel your order within 24 hours of your purchase. Refunds will be made to the payment solution used initially. Refund transfer might take up to 45 days to be completed.

Modern Vet Hospital LLC, Modern Veterinary Clinic DMCC, Modern Vet LLC, PLM Modern Vet LLC, DTWN Modern Vet LLC, KWNJ Modern Vet LLC maintains the modernvet.com Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”):
• By using the Site you expressly agree to be bound by these Terms of Use and the modernvet.com privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site.
• Modern Vet reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use.
• If you violate these Terms of Use, Modern Vet may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

Limited license

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Modern Vet may change, suspend, or discontinue any aspect of the Site at any time. Modern Vet may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

Site operation

United Arab Emirates is our Country of Domicile. Modern Vet controls this Site from the U.A.E. Modern Vet makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
Multi-Currency Priced Transaction: the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.


Modern Vet accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Modern Vet. All refunds will be made onto the original mode of payment.

Office foreign assets control (OFAC) sanctioned countries

Modern Vet will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not countryspecific.

Representations by You

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Modern Vet through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Permitted use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Modern Vet to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Modern Vet to do so. The content and software on this Site is the property of Modern Vet. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Your account

If you use Modern Vet Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

No commercial use

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Modern Vet’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Modern Vet will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

Links and search results

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Modern Vet has no control over these sites or the content within them. Modern Vet does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Modern Vet does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Modern Vet for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at [email protected].

Copyright policy

Modern Vet may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Intellectual property

Although Modern Vet is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Modern Vet’s system. The On-line Materials are Modern Vet’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Modern Vet, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of Modern Vet. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Modern Vet. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Modern Vet.

You acknowledge and agree that Modern Vet will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Modern Vet’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Modern Vet or perfect these rights, titles or interests in Modern Vet’s name.

Disclaimer of warranty, limitation of damages

Modern Vet makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose,non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. Modern Vet also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. Modern Vet shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if modern vet has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of Modern Vet would in such case be limited to the greatest extent of liability permitted by law.

Violation of terms of use

You understand and agree that in Modern Vet’s sole discretion, and without prior notice, Modern Vet may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Modern Vet believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Modern Vet, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Modern Vet for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Modern Vet may release user information about you if required by law or subpoena.


You agree to indemnify and hold Modern Vet, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

Licence granted to You

By providing materials to Modern Vet, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Modern Vet an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Modern Vet may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Modern Vet for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Modern Vet. Any communication or materials you send to Modern Vet will be treated as non- confidential and non-proprietary and may be disseminated or used by Modern Vet for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.


The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Modern Vet is not responsible for the acts or omissions of any advertiser or sponsor.


If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.